Overview

G M Institutions strives to provide quality services. This policy outlines the conditions under which refunds are granted for payments made through our online platform at gminstitutions.com.

Eligible Refund Scenarios

• Service Cancelled by Us: If we cancel your booked service due to unavailability or any operational reason, a full refund will be issued automatically.
• Duplicate Payment: If you are charged more than once for the same booking due to a technical error, the extra amount will be refunded in full.
• Cancellation by User (Before Service Start): If you cancel at least 4 hours before the scheduled time, you will receive a full refund.
• Service Could Not Be Delivered: If a service cannot be completed due to an error on our part, a full refund will be offered.
• Payment Deducted but Booking Not Confirmed: If money is deducted but your booking was not confirmed due to a payment gateway issue, you are entitled to a full refund.

Non-Refundable Situations

• Cancellation requested less than 4 hours before the scheduled service time.
• Cancellation made after the service has been delivered or commenced.
• Dissatisfaction with results that were delivered correctly as per the agreed scope.
• Failure to attend or use the service without prior notice (no-show).

Refund Process and Timeline

UPI and wallet refunds may reflect faster. NEFT/bank transfers can take up to 10 working days.

How to Request a Refund

Contact us through any of the following:

• Phone / WhatsApp: +91 99319 45775
• Email: shambhugm@gmail.com
• Visit: PWD Chowk, Hazaribagh, Jharkhand

Please have your booking ID / receipt number and name along with the reason for the refund ready when contacting us.

Mode of Refund

Refunds will be processed to the original payment source used at the time of booking (UPI, debit/credit card, net banking, or wallet). We do not issue refunds in cash for online payments. If the original payment method is unavailable, refunds will be issued via NEFT/bank transfer after verification.

Disputes and Escalation

If you are unsatisfied with our refund decision, email shambhugm@gmail.com with subject line Refund Dispute – [Your Booking ID]. We will review within 5 business days. All disputes are subject to the jurisdiction of courts in Hazaribagh, Jharkhand.

Policy Updates

We reserve the right to update this Refund Policy at any time. Continued use of our services constitutes acceptance of the revised policy.

Last updated: August 2026